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Terms and Condtions

A legal disclaimer

1. Introduction

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Welcome to DogLinkAI (“we”, “our”, “the App”). DogLinkAI is a mobile application that provides AI-assisted pet health insights and general guidance for dog owners.
By accessing, downloading, or using DogLinkAI, you (“User”, “you”) agree to these Terms & Conditions and our Privacy Policy.
If you do not agree, you must not use the App.

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2. Important Disclaimer – Not a Veterinary Service

2.1 General Information Only

DogLinkAI provides general informational and educational content about potential dog health issues based on user-provided images or videos.
It does not provide veterinary, medical, diagnostic, or professional healthcare services.

2.2 Not a Replacement for a Veterinarian

DogLinkAI must not be used as a substitute for:

  • professional veterinary advice

  • veterinary diagnosis

  • veterinary treatment

  • emergency care

Always seek the advice of a qualified veterinarian for any concerns about your pet’s health.

2.3 AI Limitations

Our AI may be limited due to:

  • image/video quality

  • lighting conditions

  • breed variations

  • hidden or internal symptoms

We do not guarantee the accuracy or completeness of any analysis or recommendation.

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3. User Responsibilities

You agree that you:

  • use DogLinkAI at your own risk

  • understand that all insights are informational only

  • will seek veterinary advice where appropriate

  • will provide accurate information about your pet

  • will not rely solely on the App for decision-making regarding your dog’s health

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4. Limitation of Liability

To the fullest extent permitted under Queensland law and Australian Consumer Law (ACL):

4.1 No Liability for Health Outcomes

DogLinkAI, its owners, developers, employees, and partners are not liable for:

  • injury, illness, or death of any pet

  • decisions made based on App insights

  • delays in seeking proper veterinary care

  • misinterpretation of AI-generated results

4.2 No Liability for Damages

We are not liable for:

  • direct, indirect, incidental, or consequential damages

  • emotional distress

  • loss of data or disruption of services

  • misuse of the App by the user

4.3 ACL Compliance

Nothing in this document excludes your rights under the Australian Consumer Law, but our liability is limited to the maximum extent permitted.

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5. User Accounts

You are responsible for:

  • keeping login credentials secure

  • all activity under your account

  • notifying us of any unauthorized use

We may suspend or terminate accounts that violate these Terms.

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6. Acceptable Use

You agree not to:

  • misuse or reverse-engineer any part of the App

  • upload harmful, illegal, or inappropriate content

  • use DogLinkAI for commercial veterinary services

  • interfere with or disrupt the App’s operations

  • attempt to manipulate or trick the AI system

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7. Subscription & Payments

For DogLinkAI Premium:

  • subscription processing is handled by Apple App Store, Google Play, or a third-party provider

  • fees are non-refundable except where required under Australian law

  • you may cancel anytime through your platform settings

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8. Intellectual Property

DogLinkAI, including its branding, AI models, software, design, and content, is owned or licensed by us.
Users may not copy, distribute, modify, or sell any part of the App.

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9. Privacy & Data Storage

DogLinkAI complies with:

  • Australian Privacy Act 1988 (Cth)

  • Queensland privacy principles

  • GDPR (for EU users where applicable)

Uploaded images, videos, and pet data are used only for:

  • providing AI analysis

  • improving App performance (where consent is given)

Full details are provided in our Privacy Policy.

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10. Termination

We may terminate or restrict access if:

  • these Terms are violated

  • harmful or abusive activity is detected

  • fraudulent activity occurs

Users may stop using the App at any time.

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11. Changes to Terms

We may update these Terms periodically.
Continued use of DogLinkAI following updates means you accept the revised Terms.

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12. Governing Law

These Terms are governed by the laws of:
Queensland, Australia
Any disputes must be resolved in Queensland courts.

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13. Contact Information

For questions or concerns, contact:
📧 contact@doglinkai.com

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