DogLinkAI – Terms & Conditions and Privacy Policy

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1. Introduction

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Welcome to DogLinkAI Pty Ltd (“DogLinkAI,” “we,” “our,” “us”).
DogLinkAI is an Australian technology company providing an AI-powered digital health assistant (“Cesar”) to help dog owners better understand and track their pets’ wellbeing through photo, video, and text-based analysis.

By using our website, mobile application, or any related services (“Services”), you agree to comply with these Terms & Conditions (“Terms”).
If you do not agree with these Terms, please do not use or access our Services.

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2. Purpose of Service

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DogLinkAI is designed to support dog owners with general health and wellness insights.
The information, outputs, and recommendations generated by our AI assistant Cesar are intended for informational and educational purposes only and should not be considered veterinary or medical advice.

DogLinkAI is not operated or owned by licensed veterinarians, and our Services do not diagnose, treat, or replace professional veterinary consultation or care.

Users must seek advice from a qualified veterinary professional for all medical decisions and emergencies regarding their pets.

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3. No Veterinary or Medical Advice

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By using DogLinkAI, you acknowledge and agree that:

• All content, results, and recommendations provided by DogLinkAI or Cesar are AI-generated educational insights.

• The app does not establish any form of veterinarian-client-patient relationship.

• The outputs may be inaccurate, incomplete, or unsuitable for particular situations.

• You are solely responsible for interpreting and acting upon the information provided.

• If your dog exhibits symptoms of distress, illness, or emergency, you should contact a qualified veterinarian or emergency animal hospital immediately.

DogLinkAI disclaims all liability for any medical decisions made based on its AI outputs or guidance.

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4. Eligibility and Account Registration

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You must be 18 years of age or older to use DogLinkAI.
You are responsible for maintaining the confidentiality of your account credentials and ensuring all information provided is accurate and up to date.

DogLinkAI reserves the right to suspend or terminate accounts suspected of misuse, false information, or violation of these Terms.

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5. User Obligations

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Users agree to:

• Use DogLinkAI only for lawful purposes and in accordance with these Terms.

• Provide accurate information about themselves and their pets.

• Only upload content (photos, videos, data) they own or are authorized to share.

• Not use DogLinkAI for commercial purposes, reverse-engineering, or competitive analysis.

• Not attempt to interfere with, damage, or exploit DogLinkAI’s systems, models, or APIs.

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6. Subscriptions, Payments, and Refunds

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DogLinkAI offers Free and Premium subscription plans.
Premium users authorize recurring monthly payments through secure third-party processors (e.g., Stripe, Apple, Google).

All prices are listed in Australian Dollars (AUD) unless otherwise stated.
Refunds are issued only in accordance with the Australian Consumer Law.
DogLinkAI reserves the right to modify subscription pricing or features with notice to users.

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7. AI Functionality and Limitations

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DogLinkAI’s artificial intelligence models use machine learning to interpret visual and textual inputs.
While trained on veterinary literature and reputable data, AI analysis may not always be accurate or contextually appropriate.

By using our Services, you understand that:

• AI-generated responses are probabilistic, not diagnostic.

• Results may differ based on image quality, lighting, or breed characteristics.

• AI performance is continuously improved but cannot guarantee accuracy.

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8. Intellectual Property Rights

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All technology, AI models, algorithms, trademarks, text, software, graphics, and interface design within DogLinkAI are the exclusive intellectual property of DogLinkAI Pty Ltd or its licensors.

Users may not:

• Reproduce, distribute, or modify any content;

• Use the AI system for competing products;

• Use DogLinkAI content for commercial resale or redistribution.

All user-generated content remains the property of the user, but by uploading it, you grant DogLinkAI a worldwide, non-exclusive, royalty-free license to use, analyze, and process such content to improve the Services.

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9. Data Security and Encryption

DogLinkAI uses end-to-end encryption for all user uploads, including photos, videos, and metadata.
We implement AES-256 encryption for data storage and TLS 1.3 for all data transmission.

Additional safeguards include:

• Encrypted database storage (AWS, Google Cloud, or equivalent)

• Access control and identity management for authorized staff only

• Regular penetration testing and security audits

• Anonymization of sensitive data for AI training purposes

While we take all reasonable precautions, no online system is completely secure. By using DogLinkAI, you accept the inherent risks of online data transmission.

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10. Data Retention and User Rights

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Users have the right to:

• Access their personal and pet data stored by DogLinkAI

• Request correction, deletion, or export of their data

• Withdraw consent to data processing at any time (which may affect functionality)

Requests can be made by contacting privacy@doglinkai.com.

Data is stored only as long as necessary to provide Services or comply with legal obligations.

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11. Privacy Policy Compliance

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DogLinkAI complies with:

• Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth)

• General Data Protection Regulation (GDPR) (EU/EEA users)

• California Consumer Privacy Act (CCPA) (if applicable)

We do not sell, rent, or share personal data with third parties without explicit consent.
Anonymized data may be used for academic research or AI improvement purposes.

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12. Third-Party Services

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DogLinkAI integrates with third-party providers for:

• Cloud hosting (AWS, Google Cloud, Azure)

• Payment processing (Stripe, Apple Pay, Google Pay)

• Notification delivery (Firebase Cloud Messaging)

These providers have their own terms and privacy policies.
DogLinkAI is not responsible for any data handling outside its direct control.

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13. Limitation of Liability

To the fullest extent permitted by law:

• DogLinkAI, its owners, directors, employees, and affiliates are not liable for any indirect, incidental, or consequential damages, including data loss, health outcomes, or loss of profits.

• DogLinkAI makes no warranty that its outputs are error-free, accurate, or suitable for any particular purpose.

• Users acknowledge that reliance on AI-generated information is entirely at their own discretion and risk.

DogLinkAI’s total liability shall not exceed the amount paid by the user (if any) within the past 12 months.

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14. Indemnification

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You agree to indemnify and hold harmless DogLinkAI, its officers, employees, and partners from any claims, damages, or costs arising from:

• Your use or misuse of the app

• Breach of these Terms

• Reliance on AI outputs or user-generated data

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15. Termination of Use

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DogLinkAI reserves the right to suspend or terminate accounts that:

• Breach these Terms

• Misuse or manipulate the AI system

• Engage in harmful, abusive, or illegal activities

Termination may result in deletion of all associated data.

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16. Governing Law and Jurisdiction

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These Terms are governed by the laws of Queensland, Australia.
Any disputes will be handled exclusively by the courts of Queensland.

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17. Updates and Amendments

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DogLinkAI may update these Terms & Conditions or Privacy Policy periodically to reflect improvements, security updates, or legal requirements.
Continued use of the Service after updates constitutes acceptance of the revised Terms.

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18. Contact Us

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For questions, concerns, or data requests, contact:
📧 support@doglinkai.com
📍 DogLinkAI Pty Ltd – Brisbane, Queensland, Australia

Final Legal Disclaimer

DogLinkAI and its AI assistant Cesar provide informational and educational tools only.
They are not substitutes for veterinary care, diagnosis, or treatment.
Users are fully responsible for seeking professional veterinary advice before making any health-related decisions for their pets.

By using DogLinkAI, you acknowledge and accept these terms and release DogLinkAI Pty Ltd from any liability associated with your reliance on the Service or its outputs.